Our policy on returning equipment, furniture, consumables and other purchases.
We stand behind every product and service we deliver. If something isn't right, we'll make it right.
Office equipment (printers, copiers, mailing systems) may be returned within 30 days of delivery, provided it is in original condition and packaging. Custom-configured units and consumables are non-returnable. Restocking fees may apply for opened or partially used items.
Office furniture purchased from stock inventory may be returned within 14 days of delivery, in original condition and packaging. Custom-ordered furniture (specific finishes, fabrics, sizes) is non-returnable as it is manufactured to your specifications.
If an item arrives damaged or defective, contact us within 48 hours of receipt. We'll arrange repair, replacement or refund at no cost to you. All shipping damage must be noted on the delivery slip.
Service work is warranted for 30 days. If the same issue recurs within that window, we'll address it at no charge.
Approved refunds are processed to the original payment method within 5–10 business days. For commercial accounts on net terms, credits are applied to your account.
For returns or warranty questions, please contact us at 709-747-7468 or info@pinnacleoffice.ca.
Last updated: 2026
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